Purchases

When ordering, a purchase agreement will only be reached when The Center for Hormonal and Nutritional Balance Inc. confirms the order through an order confirmation. An order confirmation is generated automatically. If the delivery time changes in the order, the customer will be notified of this as soon as possible. The Center for Hormonal and Nutritional Balance Inc. holds ownership and readmission rights to all products until full payment has been made by the customer. To shop with us you must be 18 years old.

Prices

All prices are shown including VAT. Books 6% • Supplements 12% • Test kits 25% • If VAT is changed, we reserve the right to change our prices to the corresponding VAT rate.

Shipping

A shipping cost will be added to the price. The Center for Hormonal Nutritional Balance Inc applies a fixed price to shipping. Shipping within Sweden and other EU countries is $5 regardless of the weight or size of the package. Shipping is free if your order is over $100.

Terms of payment

Currently, we offer secure payment with VISA, MasterCard or PayPal. 

Deliveries

Goods that are in stock are normally sent within 1 working day after we have received your order. Our delivery time after that is 3-6 working days. Your goods are shipped with tracking from England with DirectLink / PostNord. If package fits, it will be shipped to your mailbox, otherwise PostNord will send you a notice by email, sms, and letter when your order has been shipped to a service point near your shipping address.

Delivery Delays

Sometimes delivery delays occur beyond our control. It can occur when a supplier cannot fulfill its delivery obligations towards us. If this occurs, we will waive our liability to the customer for the damage caused by the delay.

Transportation Risk

Together with our shipping partners, we stand for the transport risk ie. the risk of the goods being damaged or being lost during transport from our warehouse to you.

Damaged Goods

When you receive your item, it is important that you immediately inspect the package. Should the packaging and contents be damaged, you will notify this to your postal center or directly to the carrier. Always save the confirmation that you receive from your goods being damaged. Please notify us as soon as possible, and no later than one week after your have received your damaged order. Contact us at customer service via our contact form.

Right of Withdrawal and Purchase on Approval

According to the Distance Contracts Act, you as a customer have the right to cancel your purchase within 14 days after you have received the goods and for no reason. When exercising the right of withdrawal / purchase on approval, the goods must be unopened. Right of withdrawal and purchase on approval does not apply when goods cannot be returned in unmounted, unused and undamaged condition. If you want to return an item within 14 days, please contact us at customer service and we will send you a return label so you do not have to pay the shipping.

Complaints

If you wish to complain about a damaged or incorrect product, please contact us by e-mail or phone within one week. Always save packaging, original carton and payment confirmation. If you are going to return a damaged item, please ship it back to us in the original packaging. The warranty only covers original defects, ie defects that existed in the goods upon delivery. This warranty does not apply in cases where we cannot find any fault with the product or when the damage has been caused by the customer. Ordinary wear is not replaced.

Refunds

Refunds are made to the payment method used in the purchase: Credit card or PayPal. The refund will be made within 5 working days after we have received and approved your return.

Reservations

We reserve the right to make changes in prices as a result of large price deviations from our suppliers, errors or other errors that are beyond our control. Read more about unforeseen events under Force Majeur below.

Force Majeur

In the event of war, natural disaster, labor market action, government decisions and comparable events beyond our control that could not reasonably be foreseen, and affecting the agreements entered into and our commitments, which means that we cannot hold the said agreement / undertaking, to release us from our obligations to fulfill the said agreement. Below are links to the Consumer Agency and ARN where you can read more in detail about the Consumer Purchase Act and the Distance Contract Act etc. In the event of a dispute, we always follow ARN's recommendations.